1. What information we collect

We collect information necessary to operate the Site, process orders, and provide customer support. \”Personal Information\” means information that can identify you as an individual.

Device information

Examples collected: browser type and version, IP address, time zone, cookie data, pages/products viewed, search terms, and interaction data.

Purpose: to make the Site work correctly on your device and to analyze traffic for improvements.

How collected: automatically via cookies, server logs, web beacons, tags, and similar technologies.

Order information

Examples collected: full name, billing and shipping address, payment details (credit/debit card or payment gateway tokens), email, and phone number.

Purpose: to process and fulfill orders, take payments, arrange shipping, issue invoices/receipts, contact you about your order, and detect fraudulent or suspicious activity.

How collected: provided directly by you during checkout.

Customer support information

Examples collected: name, contact details, order history, and correspondence.

Purpose: to respond to inquiries, resolve problems, and provide after-sales support.

2. Minors

The Site is not intended for individuals under the age of 14. We do not knowingly collect information from children under 14. If you believe a child has provided us Personal Information, please contact us to request deletion.

3. How we use your information

We use Personal Information to:

• • Process and fulfill your orders, including payment and delivery.

• • Communicate order status, support requests, and updates.

• • Improve and personalize the Site experience and product offerings.

• • Detect and prevent fraud and other prohibited activities.

• • Send marketing communications if you have opted in; you can opt out anytime.

4. Sharing Personal Information

We share Personal Information only with trusted third parties who help us operate the Site and serve you. This includes:

• • Payment processors: gateways and banks that securely handle payments (for example, Stripe, PayPal, or local Pakistani payment gateways).

• • Shipping & fulfillment partners: couriers and logistics companies that deliver your orders.

• • Hosting, IT, and security providers: companies that support our website infrastructure and data security.

• • Professional advisors: legal and accounting providers when required.

We may also disclose Personal Information to comply with legal obligations, respond to lawful requests (e.g., subpoenas), or to protect our rights or the safety of others.

5. International transfers

Your Personal Information may be stored and processed on servers located outside your country. When we transfer data internationally, we will apply appropriate safeguards required by applicable law.

6. Data retention

We retain Personal Information only as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements.

7. Cookies & tracking technologies

We use cookies and similar technologies to operate the Site, remember preferences, and analyze Site usage. Types of cookies we use include:

• • Essential cookies: required for cart, checkout, and login functionality.

• • Performance & analytics cookies: used to understand how visitors interact with the Site and to improve performance.

• • Advertising cookies: used if you interact with our marketing or third-party ads.

Most cookies are persistent and expire between 30 minutes and two years. You can control cookies through your browser settings; disabling them may affect Site functionality.

8. Do Not Track

We do not currently alter our data collection practices in response to Do Not Track signals because there is no consistent industry standard for honoring such signals.

9. Security

We take reasonable technical and organizational measures to protect Personal Information from unauthorized access, disclosure, alteration, and destruction. However, transmission of information via the internet is never completely secure, and we cannot guarantee absolute security.

10. Automated decision-making and profiling

We may use automated systems to help detect fraud and manage risk related to order processing. These systems do not make decisions that have a legal or similarly significant effect on users.

11. Your rights

Depending on your jurisdiction, you may have the right to:

• • Access the Personal Information we hold about you.

• • Request correction of inaccurate information.

• • Request deletion of your Personal Information.

• • Object to or restrict certain processing activities.

• • Request a copy of your Personal Information in a portable, machine-readable format.

To exercise these rights, please contact us using the details below. We will respond in accordance with applicable law.

12. Changes to this policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically.

13. Contact us

If you have questions or would like to exercise your data rights, contact us:

Raj Essence
Email: info@rajessence.com
Address: Raj Essence, Lahore, Pakistan