Refund and Return Policy
At Raj Essence, we strive to ensure your satisfaction with our products. If you are not completely happy with your purchase, we offer a 20-day easy return policy to make the process hassle-free.
Eligibility for Returns
We aim to ensure your satisfaction with every purchase. If you’re not completely satisfied with your perfume, you may return it within 20 days of receiving the product, provided the following conditions are met:
- All accessories included with the product must be returned.
- The product must be free from any signs of damage or tampering.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
We cannot accept returns for:
- Products damaged due to misuse or mishandling.
- Items without original packaging or missing accessories.
- Customized or personalized products.
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 2-3 working days to your original payment method.
- Shipping charges (if any) are non-refundable, unless the return is due to a defective or incorrect product.
How to Initiate a Return
- Contact our Customer Support Team at [[email protected]/0309-1842075].
- Provide your order details and the reason for the return.
- Pack the item securely to prevent damage during transit.
- Ship the item back to our provided return address (return shipping costs may apply).